Quality Policy

For 31 years, R1 S.p.A. has been supporting companies in the public and private sectors in their business processes, offering project management activities and innovative solutions from technological partners. We combine advanced solutions with the value of our design and technical know-how, accompanying clients in the digital transformation of their organizations.

Today, we continue to seek new brands and maintain high standards of competence and certification, with the aim of being recognized as the main technological partner in Italy for system and technology integration projects, thus contributing to the business development of our clients.

Our Vision

R1 S.p.A. is committed to focusing its best energies on promptly and effectively responding to customer needs, maintaining high performance and aiming for leadership in the sector. At the foundation of our Quality policy are fundamental principles that guide our every action:

• Attention to context and stakeholder needs: We constantly monitor internal and external factors to be aware of our strengths in the market, risks, and growth opportunities, aiming for continuous improvement.
• Customer centricity: Every customer is a decisive factor in our success. We propose ourselves as a reference partner, becoming over time a natural extension of their technical and IT structure.
• Continuous improvement: The quality of our processes and services is constantly evolving, guided by a Risk-Based Management approach, to address market complexity and contribute to our clients’ success.
• People’s well-being: Our employees and collaborators are our most precious asset. We firmly believe that the company’s success depends on the people who compose it.
• Sustainability: We adopt a sustainable business model from an economic, social, and environmental perspective, thus responding to new market demands and global challenges.

Ethical Principles and Compliance

We believe that attention to current regulations and ethical aspects is fundamental for our reputation and the success of the company. To this end, we have adopted an Ethical Code that guides relationships with all stakeholders. Furthermore, we have implemented an organizational and management model compliant with Legislative Decree no. 231/2001, as a preventive tool to protect our reputation and promote the values of legality and transparency that have always distinguished us.

Strategic Objectives

In a period of great challenges, our strategic objectives are oriented towards:

• Being the strategic partner for our clients: Offering high-level commercial and technical support and setting up dedicated communication channels, to remain alongside our clients as co-protagonists in their development.
• Strengthening corporate image and internal and external communication: Building a solid brand reputation and spreading a shared corporate culture.
• Valuing our team: Recognizing the value and skills of the people working at R1, with the aim of growing the uniqueness of the company and its services.

Lines of Action

To achieve these objectives, we will focus on:

• Team development: Improving internal collaboration to exponentially increase the value of the company and its services.
• Dedicated customer support: Ensuring constant assistance at every stage of the business relationship, from initial consultation to service management.
• Customer diversification: Aiming for sustainable economic growth, seeking to respond to emerging needs for technological innovation in an increasingly global market.
• Consolidation of relationships with our partners: We believe that synergy with brands and partners is crucial for the success of our business.
• Enhancing technical and commercial know-how: Investing in training and professional development to keep pace with new technologies.
• Stimulating work environment: Offering a safe, stimulating environment that values merit, recognizing the contribution of each team member.

Management Commitment

The Management of R1 S.p.A. commits to implementing the contents of this document, establishing and developing its Quality Management System according to the ISO 9001:2015 standards.

We invite every team member to actively participate in this project, contributing their experience and suggestions. Our goal is to value every useful input for the company’s growth, aware that each person’s contribution is crucial for achieving our quality objectives and customer satisfaction.

The Board of Directors represents the Management of R1 S.p.A. as responsible for implementing the quality objectives expressed here and applying the procedures of the company’s Quality Management System.

Rome, February 12, 2025

The President